With more than 100,000 customers received each year, the quest for quality, customer satisfaction and corporate responsibility are the cornerstones of the Les Villages Clubs du Soleil group; leader in the family holiday sector in France. Our policy in these sectors was recognized by AFAQ, with an ISO 9001 certification and have been rewarded several times. The new destinations at Les Villages Clubs du Soleil naturally follow this path and aim to obtain this certification.
- OUR APPROACH
Les Villages Clubs du Soleil have implemented a quality approach for many years, at all levels of its organisation and management, bringing together its players around a goal of progress and performance.
Since 1986, Quality for Les Villages Clubs du Soleil is a factor strongly rooted in the company’s strategy and management. It is indeed on this date that a first charter of internal quality was put in place. 10 years later, the quality system evolved naturally towards the ISO 9002 standard, a development that is associated with the growth in the number of Villages.
In 2000, Villages Clubs du Soleil Company was the first holiday village company in Europe to obtain the ISO 9002 standard. The qualification will evolve in 2003 to the ISO 9001 certification version 2000.
As a true management tool, Quality is historically and culturally a major stake in the positioning of Les Villages Clubs du Soleil. The overall quality is thus applied to a very wide scope of the company, affecting all sectors of the organisation: central services (sales, human resources...), employees, services on site, environment, customers, suppliers, partners, communities...
Bolstered by this commitment, the Villages Clubs du Soleil in 2006 became the first company in the tourism sector in France to receive the national award for Quality and Performance.
Since then, Les Villages Clubs du Soleil each year have maintained their position and retained this indispensable certification for an ever more qualitative approach. It is also proof of the successful integration of the approach with all employees of the company.
- CUSTOMER COMMITMENTS
MAKE YOU FORGET EVERYDAY WORRIES WITH A REAL "ALL INCLUSIVE" ATTITUDE WHICH LEAVES NOTHING TO CHANCE
Les Villages Clubs du Soleil offer you a real transparent and unsurprising "All-Inclusive" package. Everything is really included in the price!
OFFER YOUR CHILDREN HOLIDAYS AS UNFORGETTABLE AS YOURS
Les Villages Clubs du Soleil have been welcoming your children for over 60 years; an unparalleled experience that is reaffirmed every day. Your children from 3 months are welcomed by educational age groups and supervised by enthusiastic and competent professionals. They benefit from adapted and renewed animation programmes every season.
MAKING QUALITY A "HOLIDAY" INGREDIENT AS GLARING AS THE PURE MOUNTAIN AIR
With an ISO 9001 certified quality for more than 16 years, Les Villages Clubs du Soleil have made the quality approach a concrete commitment.
Our services comply with the "catalogue" description; they respect the regulations in force and are audited every season. Your holidays are in good hands!
TELL US ABOUT YOUR DESIRES AND NEEDS WITH A SMILE
Women and men of the company make the difference and the quality of service rendered. Professional, smiling, attentive and available, our teams are always on hand to make your holidays a success!
SUSTAINABLE DEVELOPMENT A DAILY PROMISE
Respect for people, territories and the environment at Les Villages Clubs du Soleil tourism go hand in hand with sustainable development.
- CUSTOMER SATISFACTION
In a highly competitive environment, customer satisfaction is a powerful lever for loyalty and improvement of our service.
Pioneer in the field and steadily progressing since 1980, Les Villages Clubs du Soleil conduct customer satisfaction surveys each week using "the satisfaction form".
Information thus gotten and administered in real time enable us to react very quickly in order to constantly satisfy our customers and continuously improve the product and the service.
- Winter 2017
- Spring, Summer, Fall 2016
In order to comply with the new AFNOR NF Z74-501 Standard governing the processing of online customers’ reviews, reviews left on our website must meet the following specifications:
- The author of the review must be identifiable and can be contacted if need be.
- All reviews are verified and must correspond to a stay in one of our Villages Clubs du Soleil.
- All reviews are published, whether good or bad, within 10 days maximum. No changes will be made on them.
- Reviews containing discriminatory, abusive, violent, obscene language will be systematically refused.
- A review may be deleted upon the explicit request of the author. For this, he can send an email to firstname.lastname@example.org specifying the subject of his request and the review left
- Les Villages Clubs du Soleil has the right to reply if necessary within a maximum period of 10 days.
- Ratings are assigned by our customers (from 1 to 5 stars); with 1 star corresponding to the worst and 5 stars to the best.
- The classification of reviews is done chronologically, from the newest to the oldest.
Les Villages Clubs du Soleil tell a story of women and men who are committed to a generous idea: offering everyone successful and educational holidays.Find out more
Committed since 2012 in the evaluation of a CSR policy, Les Villages Clubs du Soleil formalise their social responsibility approach in a transparent manner.Find out more