About us

With over 50 years of existence, the group Village Club du Soleil, a leader in the segment of vacation villages in the mountains, has grown strongly in recent years. It is now composed of a Heritage Village Club 10, located at:
Les Menuires / Savoie
Oz en Oisans - Alpe d'Huez / Isère
Orcières 1850 / Hautes-Alpes
Montgenèvre / Hautes-Alpes
Vars / Hautes-Alpes
Arc 1800 / Savoie
Valmorel La Belle / Savoie
Flaine / Haute-Savoie
Superbagnères / Pyrénées
Plan de La Tour - Golfe de St Tropez / Var  an administrative headquarters located in Marseille / Bouches du Rhone.

Le Silo - 35, Quai du Lazaret - CS 30001-13304 Marseille Cedex
Administrative Offices: Tel: 04.91.04.87.04 / Fax: 04.91.04.87.01
Booking Service: 0825 802 805 (0.15 € ttc / min) A company of maintenance and renovation of heritage, the GEMM A corporate foundation, established in 2009, a true extension of the values defended for over 50 years.

Villages Clubs du Soleil, a leader of the Social Economy

The introduction of taxation of associations in 1998 led to Villages Clubs du Soleil the choice of a mode of governance innovative and efficient: the historical association "Villages Clubs du Soleil" is a shareholder with 99.99% of the anonymous society Villages Clubs du Soleil. This arrangement is a guarantee of the non-profit company and is the legal structure of this project.

In terms of capacity

almost 4500 beds: * 189 rooms in Les Menuires, or 630 beds
* 159 rooms in Orcières 1850, 602 beds
* 173 rooms in Montgenèvre, or 745 beds
* 59 rooms in Valmorel, or 257 beds
* 138 rooms in les Arc 1800 or 493 beds
* 125 rooms in Superbagnères or 431 beds
* 79 rooms in Vars, or 271 beds
* 46 rooms in Alpe d'Huez - Oz en Oisans 179 beds
* 116 rooms in Flaine, or 405 beds
* The 98 rooms in Plan de la Tour, 450 beds

In terms of product

A unique formula Club THE REAL ALL-INCLUSIVE:
* A simple concept: To satisfy the holiday's desire of an adult, parent, grandparent, child and the entire family in a hope of an intergenerational welcome
* A warm summer - winter
* Positioning essentially "mountain"
* An expert in early childhood and child care from 3 months
* A good quality / price ratio and a master's holiday budget
* Active and intelligent holidays
* A personalized welcome for seniors

In terms of quality

* A knowledge and a provision of service recognized by our customers
* 10 years of ISO 9001 certification :Villages Clubs du Soleil  the first European holiday villages certified in 2000
* Grand Prix Regional Quality in 2004 in the category 'Tourism'
* Winner of National Award for Quality and Performance in 2006
*A quality referent in every village
* An ISO documentation system of 70 procedures and 90 procedures formalizing our knowledge and a retrieval system, HACCP of 80 protocols
* Internal audits conducted twice a year at each site
* Performance objectives for all processes
* Less than 50 letters of complaint to 60,000 clients served each year
* A very high satisfaction: 98.37% of our customers come back in one of our Village club (satisfaction survey twice yearly).

In terms of sustainable development

* The Villages Clubs du Soleil in 2010 get the level "2 stars" of the AFAQ 1000NR and claim their social and environmental responsibility.
* An internal process whose objectives are updated annually
* An environment referent at each village
* An annual action plan of outreach to the attention of customers and employees
* Concrete actions for sorting and recycling different types of waste, followed by consumption of fluid animations awareness of energy saving measures, ...
In terms of target
* The Family in all its forms: blended families, couples, young parents with young children, grandparents with grandchildren, ... more than 20,000 families received in 2009
* Groups: sports, seniors, family reunions, ...

In terms of type of customer

* Managers, professionals, supervisors, senior
* 80% of customers are French and 20% are of European origin
* 51% are repeat customers!

In terms of distribution

* A marketing to direct customers (62%) and a multi-channel strategy with nearly 70% of sales made through our reservation center and more than 30% from our two websites).
* A distribution to many Central Works Council, associations, federations .... (26%) including: Airbus, France Telecom, CGOS, BNP, Air France or the city of Marseille.
* A marketing to tour operators (12%) French and foreign, such as: Leclerc Voyages, Nouvelles Frontières, Horizon Travel

In terms of communication

* A new graphic identity and a new brand signature: The Villages Clubs du Soleil, "Deliberately different!".
* Two public catalogs a year (winter / summer) and an annual catalog groups
* Two websites merchants www.villagesclubsdusoleil.com (general public) and www.villagesclubsdusoleil-collectivites.com (dedicated to groups and communities)
* The official Facebook page
* A website dedicated to human resources
* Campaigns targeted direct marketing (print mailings, e-mail, SMS, outbound ...)
* Campaigns SEO, Affiliate and banniering
* Press relations, events ...

In terms of employment

* 600 jobs, representing nearly 360 jobs on average annual equivalent 'full time' permanent 87, 37 at its headquarters in Marseille, comprising the central and Management.
* A great generator of local hires for many businesses (more than 1,300 labor contracts signed in 2010).
* The connection to the collective social and family tourism
* The hiring of seasonal standing by GEMM for offseason work in order to sustain employment
* A label that Emplitude note our desire to re-boosting employment

In terms of sales

* 32 million euros in 2010

In terms of development

* Ambitious projects to diversify locations and destinations in the mountains, and urban waterfront