About Us

Created more than 50 years ago, the VILLAGES CLUBS DU SOLEIL group, leader in the segment of mountain holiday villages, has expanded considerably in recent years. Today it is made up of 10 Village Clubs in the following locations: Les Ménuires / Savoie
Oz en Oisans - Alpe d'Huez / Isère
Orcières 1850 / Hautes-Alpes
Montgenèvre / Hautes-Alpes
Vars / Hautes-Alpes
Arc 1800 / Savoie
Valmorel La Belle / Savoie
Flaine / Haute-Savoie
Superbagnères / Pyrénées
Plan de La Tour – Golfe de St Tropez / Var  An administrative head office in Marseille / Bouches du Rhône.
Le Silo - 35, Quai du Lazaret - CS 30001 - 13304 Marseille Cedex 
Administrative offices: Tel: 0033 (0)4.91.04.87.04 / Fax: 0033 (0)4.91.04.87.01
Booking Department: 0033(0)825 802 805 (€0.15/min, all taxes included) The GEMM, a company working in the maintenance and restoration of heritage A corporate foundation set up in 2009 as an extension of the values we have upheld for over 50 years.

Les Villages Clubs du Soleil, a major social economy company

The taxation of associations, introduced in France in 1998, led Les Villages Clubs du Soleil to opt for an innovative and effective form of governance: the historical association “Villages Clubs du Soleil” holds 99.99% of the shares of the public limited company Villages Clubs du Soleil. This venture is a guarantee of the company’s non-profit status and places the project within a legal framework.

In terms of capacity

we have around 4500 beds: * 189 rooms in Les Ménuires, or 630 beds
* 159 rooms in Orcières 1850, or 602 beds
* 173 rooms in Montgenèvre, or 745 beds
* 59 rooms in Valmorel, or 257 beds
* 138 rooms in Arc 1800, or 493 beds
* 125 rooms in Superbagnères, or 431 beds
* 79 rooms in Vars, or 271 beds
* 46 rooms in Alpe d'Huez - Oz en Oisans 179 beds
* 116 rooms in Flaine, or 405 beds
* 98 rooms in Le Plan de la Tour, or 450 beds

In terms of product

* A unique and truly ALL-INCLUSIVE Club package:
* A simple concept: To meet the holiday needs of adults, parents, grandparents, children and the whole family in a setting open to all generations 
* Open summer and winter
* Positioned in the mountains
* Expertise with toddlers and open to children aged 3 months and up
* Good value for money and a reduced holiday budget
* Holidays offering active and intelligent options
* A personalised welcome for senior citizens

In terms of quality

* Know-how and service quality recognised by our clients
* 10 years of ISO 9001 certification: Les Villages Clubs du Soleil First European holiday villages to be certified, in 2000 
* The Regional Quality Award in 2004 in the ’Tourism' category
* Winner of the National Prize for Quality and Performance in 2006
* A quality manager in each village
* An ISO document management system with 70 procedures and 90 operating modes formalising our know-how and a HACCP document management system with 80 protocols
* Internal audits carried out on each site twice a year
* Performance targets for all processes
* Fewer than 50 claims made out of the 60,000 guests that stay each year
* Very high levels of satisfaction: 98.37% of guests would return to one of our Village Clubs (source: semi-annual satisfaction survey).

In terms of sustainable development

* In 2010, Les Villages Clubs du Soleil was awarded 2 stars by the AFAQ 1000NR quality label, attesting to its social and environmental responsibility.
* An internal approach with targets that are updated each year
* An environment manager in each village
* An annual action plan aimed at raising awareness of guests and employees
* Concrete measures to sort and recycle different types of waste, monitor fluid consumption, awareness-raising activities, measure energy savings, etc.

In terms of target

* All kind of Families: extended families, couples, young parents with young children, grandparents with their grandchildren, etc. More than 20,000 families came to stay with us in 2009
* Groups: sportspersons, seniors, family groupings, etc.

In terms of types of clients

* Executives, professional practitioners, supervisors, senior citizens
* 80% of clients are French and 20% of European origin
* 51% are repeat customers

In terms of distribution

* Direct customer marketing (62%) and a multi-channel strategy, with 70% of sales carried out by our central booking office and over 30% generated by our 2 websites).
* Distributed to many central works councils, associations, federations, etc. (26%) such as: Airbus, France Télécom, CGOS, BNP, Air France and the City of Marseille.
* Marketed to French and foreign tour operators (12%) such as: Leclerc Voyages, Nouvelles Frontières, Travel Horizon

In terms of communication

* A new graphic identity and new brand signature: Les Villages Clubs du Soleil, "Deliberately different!".
* Two general public catalogues per year (winter and summer) and an annual catalogue for groups
* Two commercial websites www.villagesclubsdusoleil.com (for the general public) and www.villagesclubsdusoleil-collectivites.com (for groups and local authorities only)
* An official Facebook page
* A dedicated Human Resources website 
* Targeted Direct Marketing campaigns (print mailings, e-mails, SMS, outgoing calls, etc.) 
* Web referencing, affiliate marketing and banner campaigns
* Press relations, event management, etc.

In terms of employment

* +600 posts, or the equivalent of around 360 full-time jobs on average annually,  87 permanent jobs, including 37 in the head office in Marseille, in the central departments and management.
* A major source of local jobs in many sectors (over 1,300 employment contracts signed in 2010).
* Follows the collective agreement for social and family tourism
* Employment of permanent season workers by GEMM for inter-season works with a view to creating durable employment
* An Emplitude label, which demonstrates our determination to revitalise employment

In terms of turnover

* €32 million in 2010

In terms of development

* Ambitious plans to create new sites and diversify its holiday resorts in mountain, city and coastal locations.